The U.S. Department of Veterans Affairs (VA) serves millions of veterans nationwide, providing healthcare, benefits, education support, and critical services. The VA needed a modern, intuitive platform that consolidated complex workflows, improved speed and reliability, and enabled veterans and staff to engage with services from anywhere. BAAS delivered a fully modernized digital solution including a cloud-native enterprise web application, a secure, high-performance mobile application (iOS & Android), a complete backend modernization with microservices, APIs, and cloud infrastructure, data pipelines and integrations with existing VA systems, and strict federal compliance (FISMA, NIST, FedRAMP, Section 508 accessibility).
What We Delivered
1. Enterprise Web Application Modernization - Rebuilt legacy systems into a modern, responsive web platform. Simplified multi-step workflows for veterans, case managers, healthcare staff, and administrators. Integrated real-time status tracking, document processing, secure messaging, and appointment coordination. Implemented advanced caching and performance optimization to support high-traffic usage.
2. Mobile App Development (iOS & Android) - Built a cross-platform mobile experience to ensure veterans can access essential services on the go. Enabled functionality such as appointment scheduling, benefits access, document upload, claims status updates, and secure communication with VA staff. Designed for accessibility, clarity, and seamless navigation.
3. Microservices & API Ecosystem - Transformed existing monolithic services into a scalable microservices architecture. Built secure REST APIs for authentication, authorization, benefits data, claims processing, and user information. Ensured seamless interoperability with internal VA systems and external partners.
4. Cloud Infrastructure & DevOps Automation - Migrated core components to secure, compliant cloud environments (AWS/Azure). Implemented Infrastructure as Code and CI/CD pipelines for automated deployments. Built monitoring, logging, alerting, and disaster recovery pipelines for continuous stability.
5. Data Modernization & Integration - Consolidated data from multiple legacy systems into unified, well-structured datasets. Improved data quality, validation, and synchronization across services. Delivered analytics-ready data to support reporting, audits, and executive insights.
6. Veteran-Centered UI/UX Design - Conducted user research focused on accessibility, clarity, and ease of use. Designed modern interfaces optimized for veterans of all ages and abilities. Ensured full Section 508 compliance, including screen-reader support.
7. Security, Compliance & Federal Standards - Implemented strict controls aligned with NIST, FedRAMP High, and VA cybersecurity requirements. Built end-to-end encryption, secure identity management, audit trails, and multi-layer authorization. Conducted continuous vulnerability scanning and security testing.
Impact
Improved access to VA services for millions of veterans - Modern web and mobile platforms make it easier to schedule appointments, check benefits, upload documents, and track claims
Faster, more reliable internal workflows - Case managers and administrators now operate with improved system speed, automation, and unified data
Significant reduction in legacy technical debt - Rebuilt systems are modern, maintainable, and designed to evolve with new VA initiatives
Enhanced security and compliance posture - Meeting strict federal standards ensures veteran data is protected and systems remain operationally secure
